Return Policy

Shopping online should feel comfortable and reassuring, even after an order has been completed. Because customers are unable to physically examine products before purchasing, we recognize that there may be occasions when an item does not align with expectations once it is received. Our returns policy has been designed with this understanding in mind, offering a practical and considerate way for customers to reassess their purchase and decide whether it truly fits their needs. From the date an order is confirmed as delivered, customers have thirty days to review their item and determine if they would like to keep it. This window is intended to provide enough time to evaluate appearance, craftsmanship, functionality, and overall suitability without unnecessary pressure.

For a return to be accepted, the product must be in the same condition in which it was originally delivered. Items should be unused, unwashed, and free from damage, alterations, or signs of wear. All original components must be included, such as tags, labels, packaging, inserts, manuals, and any accessories that came with the product. These requirements help ensure that items can be inspected and processed efficiently once they arrive back at our facility. A valid proof of purchase is also necessary, as it allows our team to confirm order details and handle the request accurately. Returns that do not meet these criteria or cannot be linked to an original order may not be eligible for approval.

To begin a return, customers must first contact our customer support team by email. Once a request is received, our representatives will review the information provided and confirm whether the item qualifies for return under our policy. Products should not be shipped back without authorization, as doing so may result in processing delays or refusal of the return. After approval, customers will receive clear instructions on how to package the item securely and where to send it. Following these steps carefully helps protect the product during transit and allows us to process the return as smoothly as possible.

After the returned item arrives at our facility, it will be carefully inspected to verify that it meets all return conditions. If everything is in order, a refund will be issued to the original payment method used for the purchase. Refunds are generally processed within ten business days following approval, though the exact timeframe may vary depending on your bank or payment provider. If there are any questions about the status of a refund, our support team is always available to assist.

We encourage customers to examine their orders soon after delivery. If an item arrives damaged, defective, or incorrect, reaching out promptly allows us to address the issue quickly and determine the best resolution, which may include a replacement or refund. Early communication helps us provide faster and more effective assistance.

Some products may not be eligible for return due to their nature, such as customized items, hygiene-sensitive products, or other specific limitations. If you are uncertain about whether an item qualifies, contacting our team before starting the return process can help clarify your options.

Direct exchanges are typically not offered. Customers who wish to receive a different size, color, or variation are advised to return the original item and place a new order. This method helps ensure accurate inventory management and often results in quicker fulfillment.

For customers located within the European Union, additional consumer rights may apply, including the option to cancel or return an order within fourteen days of delivery without providing a reason, as long as the product is returned in acceptable condition with all original materials included.

Our goal is to make the return and refund experience clear, fair, and easy to understand. By providing straightforward guidelines and responsive support, we aim to ensure that every customer feels confident and respected throughout the process.